Is Client Digitization Right for Your Firm?

by OnBord | Advisor Advice, Client Experience

In the recent past, going digital meant having a user-friendly website where clients could sign up and view account information or better understand your service offering. Today, clients are asking for much more than just a functioning website. One of the current...

Advisors Beware When Transitioning Your Book of Business

by OnBord | Advisor Advice

Transitioning your book of business or going independent are questions that many financial advisors ponder. Many who switch firms often boast about it being the best decision they have ever made but not without experiencing some level of frustration due to...

How Financial Advisors Can Use Technology to Improve the Client Experience

by OnBord | Client Experience

It costs more to acquire a new client than to keep one. A 2020 Kitces Research report proved this business philosophy. More than 800 financial advisors participated in a survey found the average total cost for a financial advisor to acquire a new client is $3,119 per...

Three Ways Financial Advisors Can Boost Productivity

by OnBord | Productivity

Productivity is one of the biggest challenges that financial advisors face today. In the highly competitive post-pandemic world, advisors put in more time than ever to attract new clients, maintain relationships with existing clients, and manage investment accounts....

Do Financial Advisors Need to Rethink the Client Experience?

by OnBord | Client Experience

While customer service has evolved in many industries, financial services is still a bit behind the curve. Being a financial advisor in today’s pandemic environment is quite different today compared to previous decades. We’ve seen increased regulation, the arrival of...