As a financial advisor, one of the most important things you can do is create an engaging client onboarding experience. Your onboarding process sets the tone for your relationship with clients and can make or break whether they stay with you.
Here are three tips to improve your onboarding process and make it more efficient and effective.
Make Your Onboarding Process Personal
Your onboarding process should be tailored to each client. No two clients are the same, so your approach should reflect that. Take the time to know your clients and their unique needs and goals. This will help you create a more personalized client experience that they’re more likely to respond to.
For example, if you have a particularly risk-averse client, you might want to spend more time discussing investment options with them. Or, if you have a client nearing retirement, you might want to focus on ensuring they have the necessary income streams in place for a happy retirement. By personalizing your onboarding process, you’ll be able to serve your clients better and give them the individual attention they deserve.
Automate Your Onboarding Process Where You Can
While your onboarding process should be personal, some parts can be automated. Automating certain tasks can help you save time and make your process more efficient. For example, you can use technology to automate the paperwork, reminders, and follow-ups involved in onboarding new clients. Automating these tasks can also help you stay organized and on top of your onboarding process.
Make Your Onboarding Process Interactive
Your onboarding process should be more than just a series of forms and paperwork. It should be an opportunity to interact with your clients. One way to make your onboarding process more interactive is to automate messaging. Sending automated emails or texts can help ensure your clients complete their onboarding process promptly.
Whenever you send an automated email or text, consider including a link to a brief survey. This will allow your clients to provide feedback and let you know their thoughts on you and the onboarding process.
Additionally, make sure to allow your clients to schedule regular check-ins. This gives you a chance to connect, see how they’re doing, and answer any questions they might have.
Start Improving Your Onboarding Process
Improving your onboarding process is a great way to show your clients you care about their needs. You can create a more effective and efficient onboarding process by making it personal, automating where you can, and making it interactive.
OnBord is a simple, secure tool with automated compliance features that will save you time and money onboarding new clients. Schedule a demo today to see how OnBord can help you streamline your onboarding process.
