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Client onboarding is the structured process financial institutions use to transition new clients from initial contact to being fully engaged account holders or investors. It typically includes information collection, identity verification through KYC and AML processes, risk assessment, account setup, and client education. The goal of onboarding is to meet regulatory requirements while creating a smooth and transparent experience that builds trust. Effective onboarding ensures clients understand available services, have account access, and feel supported from the outset. For financial firms, it minimizes compliance risk and strengthens long-term relationships.
